Customer Testimonials
This dealership has attempted to diagnose and repair the same noise defect since March 27, 2024, and after two years of repeated attempts, the defect remains unresolved.
Across this period, every misdiagnosis, failed repair attempt, and escalation occurred at this dealership. Despite multiple visits and extensive time without the vehicle, the original noise remained.
During my most recent visit from February 13 to March 26, 2026 (42 days), the dealership stopped providing updates after March 5. When I arrived on March 26, I discovered the invoice had been closed on March 19—one week earlier—yet no one contacted me. The dealership later stated they “thought I picked it ... Read More DealerRater - Apr 11, 2026
A huge thanks to Brian and the service team!! Efficient and easy experience to have my warranty repair work completed.
Casey is the best and will take great care of you & your car!! JT
Best service department ever!
Unlike most dealer service departments Santa Monica Maserati has their act together. I have had only 5 star service over the years with every visit. I have had Ken as our service agent for several years who handles every aspect of the service in a professional and courteous manner.
Good service!!!👍👍
Great customer service.
Casey and Sylvia were amazing. I was in and out before you knew it, updated so timely on what needed to be done and back within 24 hours. Amazing service!!
Maserati of Santa Monica has always been good to me and as always, I had an amazing experience! I love their service so much that I’ve bought 3 Maseratis and had then all serviced there. I highly recommend 😊
Ken is The Best…!
Great service, attention to detail and consideration of clients' time.
William was very helpful and showed me every available option. Also he is very friendly and knowledgeable when you go test driving. I really enjoyed the experience.
Excellent and fast service.
I Always have a great experience, Casey has been my to go person, he is extremely knowledgeable and personable, I appreciate all his guidance, always gives me a tip or two on my car, I have learned a lot. I also want to give kudos to the service staff who greet me with a smile and always welcoming. Thanks you. Santa Monica !
I had a fantastic experience with the Maserati service department under Pedro's supervision. The level of attention and care my car received was truly impressive. Pedro's expertise was evident in the thorough diagnosis and timely repairs. The team's commitment to excellence and their courteous communication made the entire service process smooth and hassle-free. I wouldn't hesitate to entrust my Maserati to Pedro's team again in the future.
Clean, tidy and they have a lovely coffee machine! They were very welcoming upon entry and Elena wasted no time to get the ball rolling. I had inquired about a Stelvio a week prior and mentioned I would be flying in from Las Vegas. Upon arrival Elena spotted me and we began the purchasing process. Later Nick arrived and began the paper work. Both, Elena and Nick, were straight to the point and no xxxxxxxx in between. (Do excuse my language) They we’re both very helpful and the entire process was quick. Perhaps it could have been even faster, ... Read More DealerRater - Jul 22, 2023
I like the way I been treated by the crew. They have been very respectful.
My Husband Avilo Oliva bought a Certified Pre-Owned Maserati GT from Maserati of Santa Monica in May 2023. We decided to buy this car vs another cheaper one that was on sale by a VW dealer based on salesperson's (Elena Redkin) feedback that car was in pristine condition and "you can never trust what non- Maserati dealers do to cars before they sell them". We live in Idaho and had the car delivered to our home a week or so later to find out a list of issues:
1) Car was involved in accident with both front fenders repaired; ... Read More DealerRater - Jul 3, 2023
Great service
This is the second car I purchased from Elena in the last two years. Elena is the consummate pro. Totally professional, knowledgeable, responsive, and she will provide assistance even after the deal is done. I look forward to buying my next cat from Elena.
Service is great. Sadie is great. These guys legit take care of you and your car. Thanks Sadie and Alfa SM.
Can’t tell you how much I love doing business with this dealership. Both Kevin and Paul Marino went above and beyond the call of duty for me. I always get my Maserati’s from them and will continue to in the future. I always feel welcomed and taken care of when I work with them. And love their maintenance department. They all do a A+ job and I always recommend Paul to my friends and clients when they are in the market for a Maserati.
Not to many certified service for Fiats left, so with the handful in southern California I was ready to make this review as I was paying attention to quality service on both the car and customer. Sometimes due to scarcity they try and take advantage with ridiculous pricing and treatment. So on with the review. I made an appointment for my wife's fiat in advanced. Went in at the appointment date, time, and they took the car right in for some moderate maintenance. The car was done in less than 8 hours. Excellent customer (very pleasant staff), quality car service (... Read More Google - Jun 19, 2023
Great customer service, had a quick battery repair nd washed car too. Will be back
Friendly environment, very clean and organized. Especially the Paul very welcoming kind even under pressure. Salesman Willing very helpful and patient.
When I called I spoke with Ben, he assured me the car I wanted was there, and that he would have it available for me to test drive. When I arrived, he very nicely introduced me to Elena and said that she would take good care of me. And she did! She was lovely to work with, explained everything clearly. The whole process from the start to finishing the paperwork with Nick was enjoyable. The car was detailed and prepped. Elena made sure I was settled into the car and answered my last minute questions getting me on the road ... Read More DealerRater - Jun 16, 2023
I was very comfortable here buying my second Alfa Romeo as I was buying my first one, Elena is awesome!!
So delicious!!
Always very helpful, had some flexibility with my service and assisted us with all our needs
The Santa Monica dealership was awesome! I actually was buying the vehicle from out of town and they made that whole process very easy and straightforward. Kevin Krumpak was so on point he noticed that I forgot the second set of keys at the dealership and took time out of his busy schedule to drive them over to me and my wife we’re having dinner. Class act.
From my first inquiry, I was treated with amazing care and followup. From their virtual chat to speaking with my sales person Elena and the rest of the management team, the entire experience was fantastic!
Really appreciate for the service in the middle of the day, while I waited. Was able to avoid morning rush hour traffic, coming from Palos Verdes.
Easy to schedule and then reschedule. Fast and efficient service with friendly people. Me and my car are happy.
Great attention to detail and follow up. Very courteous and professional…Wouldn’t hesitate to come back again!
Pedro helped a lot every single tiings.. everything was great I will go again thank you
Good communication , good service , professional service. It was a good experience thanks for the attention and good service.
CayCee is the G.O.A.T. Anytime I go to Service he takes good care of me!
Casey is the best person to work with on the planet. He's extremely attentive, personable, and does a fantastic job communicating with you during every step of service -- diagnostic, repair and completion. In a world of five stars, Casey gets a 10/10 easy!
Everything and everyone is so professional and thoughtful. Any questions I have are answered prompt and I got my car back same day.
Elena Redkin was very professional and made my lease drop off and new lease pick up very easy. No hassle at all and it was a great experience overall
Dealing with Casey at the service department is always a pleasure, a true professional that I can trust Thank you
Kevin K. was extremely helpful and I'm really grateful for the time and assistance Kevin and his team provided me! It has been quite a tough 2-month process to find the right SUV to buy (esp. within my budget), but Kevin and team was quite pleasant and made it happen! Kevin even came in on his day off! 🙌 I couldn't be happier with the deal and superior customer service I received from Maserati of Santa Monica! Thanks so much again and more power to you guys!
Good, personal service solved the problem as promised and as scheduled. I will be back.
I was there on the 25th of May 2023, around 11:30am and Casey who helped me was so amazing and helpful.
Ken was great...repair has been good so far... replaced tpms system... only drawback was that parts took forever...happy overall...
Service rep did well, took me early and executed additional requested tasks. Maintenance was done, although there were some unchecked maintenance notifications on the dash, oil on my floormats, and a red engine indicator on my service form with no initial explanation. I had to call back so they could explain what indicated there was a problem with my engine. Nice small customer lobby, they had 2 tvs but none of them were on or was there a remote nearby. Took about 3 hrs for 70k service. Days after the service my engine is apparently leaking oil, which was never a problem ... Read More Google - May 26, 2023
The service is excellent!
I got great service again from Casey. As always, was very attentive and responsive. No complaints!
It may be pricey but it’s done very well. And hospitality room was well stocked too.
My experience with Santa Monica Maserati was excellent! Sadie helped me and she was very professional. She stayed in constant communication with me in regards to repair updates and part notifications. She assisted me with rental car coverage during my service visit . I have had my car serviced with other Maserati dealerships and the service I’ve received at this location each visit has been top tier over the other Maserati dealerships. Thank you Sadie and Jacob for being kind and professional every visit! Oh and I forgot to mention that they gave me my vehicle back spotless !!! Thank you ... Read More Google - May 19, 2023
5 Strata due to Casey O’brien, he was the most excellent service host ever! Otherwise I would have given only 4 stars due to my PRIOR first appointment experience which was awful & ran over 3 hours late so no car wash and dirty handprints all over my white interior!
My experience in purchasing my car at Maserati in Santa Monica was outstanding. Everyone is very friendly, knowledgeable and honest. They go out of their way to make you comfortable, providing excellent customer service. Elena is kind, patient and didn't hesitate to answer all of our questions. Paul helped with the paperwork and was very very patient too. They both accommodated us by staying late to make my dream car mine and they make a great team. I would definitely recommend Maserati of Santa Monica and will be doing business here in the future. Thank you all.
They told me that they were going to wash the car but they didn’t and I didn’t say anything because I didn’t want to wait
Drove from San Diego to buy a Maserati at this dealership. It was a fantastic experience from start to finish. The Salesperson was Frank Cook who I highly recommend. Super honest and a nice guy, too. Overall, the dealership staff was courteous, knowledgeable, and efficient. They offered me a great deal! I would highly recommend this dealership to anyone looking for a Maserati or Alfa Romeo. And many thanks to Steven Jay Marcotte, the Sales Manager. Not a high-pressure store. Keep it classy, guys!
Everything went smoothly. I waited for my car and ate too many goodies in the waiting room! Casey was terrific and kept me up to date. It was ready when promised and washed!
They took care of our problem right away. I called same day I got an appt very next day and they got it done right away! Thank you thank you
Drop off was timely and efficient , complimentary Uber/Alto nice touch …cost and delivery timeframe on the spot
Casey always has the best service! I can always trust that service will be amazing with him.
The Service center, in particular, Pedro, was always great to work with and Elena in Sales was also outstanding!
Flat tire That’s all I have to say Bubble in my front right tire Period
Very good service. Friendly and they got me a rude to my office and back
What a group of great and well mannered individuals. I could not imagine taking my car anywhere else.
Wow what can I say other than this dealership is the good standard in customer service and satisfaction
Brian was absolutely fabulous. He did everything he said he would do. Very nice and clean dealship
Jacob, Tanya, and Pedro helped me, allowing me to have my car towed to the dealership the day I called in case they would be able to work on the car before a scheduled appointment next week. Pedro sent an Uber driver to pick up my second key, which I hadn't realized was needed. The The car was ready the next day, and Pedro offered to send someone to pick me up, but I did not need that service. The car was ready for me--freshly-washed. Thank you! Always wonderful to deal with you---often in a stressful situation which you ... Read More DealerRater - Apr 28, 2023
Pedro is the absolute pro and a really nice guy. He was on it from the moment I drove up, all the way through the process of the maintenance period, to the time I picked up and, maybe most importantly, after I picked the car up.
Smooth, easy Responsive to my questions, easy to chat with, good attention to detail Cool
Good seamless transaction. Upfront about numbers. No add-ons or markups. Felt like an honest dealer compared with competing dealerships.
The staff were professional and friendly. My service advisor Mr Pedro Leal was polite and explained everything in detail. I had a wonderful experience and would recommend Santa Monica Maserati to all my friends.
Great customer service. Only reason not a 5 star is I was never get up on status without calling ? But all staff exceeding capable, professional and courteous.
Pedro was helpful and friendly. Dealership website has many issues, sign in not working, emails for password reset not sending, chat support saying they’ll make appointments also not working.
Great experience, Pedro and staff are very professional. They provide excellent customer care.
This is the only time I've worked with the dealership twice. First, when I leased my Gulia know when I just leased the Stelvio. The communication was great. And I felt happy with the outcome.
Friendly, professional and willing to make a deal. To be honest though, Elena was the only sales person who showed the initiative to engage me when I walked in. Everyone else simple continued looking down at their phones, most likely enjoying TikTok or IG. Elena is a hustler and she got the sale.
I asked for one simple thing which was to fix everything that would eliminate all lights on the dashboard & after paying over 2k I pick my car up with lights on my dashboard still. So annoying & inconsiderate.
The service advisor Ken, was super nice. He communicated with and kept me in the loop. Very friendly staff.
Carla is the best. Makes a visit to the dealer an event to look forward to.
They were not able to fix the issue with rear trunk sensor. They also charged more for oil and filter change than was told to me.
Extremely attentive, effective and efficient! All issues were resolved. Highly recommend for service….Casey O’Brian was my original service manager
Santa Monica Maserati dealership is top-tier. The service that I received was professional, cordial and efficient.
Maintenance and an ECU update.
Excellent service. Work was well done and the customer service was very helpful friendly and detailed. Loaner was a great touch
Pedro is super helpful. Just awesome to deal with Would recommend Pedro as an advisor
Brought my new Maserati Levante in for its first scheduled service. Though they had to keep the car overnight it was ready early the next morning and they provided me with Alto lift service to take me home and back. Brian Hendricks my service representative handled everything professionally and as promised. High marks to the dealership and to him particularly.
Sadie and the team are always pleasant and accommodating The team always ensures my car is washed and vacuumed
The service and care I experienced was by far second to none and also greatly appreciated.
amazing. Cory and the team could not have been so easy to deal with and just overall spectacular. I tell my friends how amazing Maserati service is and they can't believe it. I am very grateful for their exceptional service. thank you!